Refund Replacement Policy
Exchange and Return Policy - FarisStore.com
At FarisStore.com, we are committed to providing the best shopping experience for our customers. Therefore, we have created a flexible exchange and return policy that complies with the regulations in the Kingdom of Saudi Arabia.
Terms and Policies:
Product Condition:
- The product must be in its original, unused condition.
- The product should be in the original packaging as received upon delivery.
Exchange Period:
- Products can be exchanged within 7 days from the purchase date.
Return Period:
- Products can be returned within 3 days from the purchase date.
Refund Process:
- Refunds will be issued through the same payment method used for the purchase.
Late Return Requests:
- No return requests will be accepted if they exceed the specified return or exchange period.
Order Correction:
- If there is an error in the order, it can be corrected if the store management is notified within 24 hours from the time the order was placed, unless the product has already been shipped or processing has started.
Delivery or Collection Time:
- If no specific delivery or collection time has been agreed upon for the product or returned item, the store management commits to ensuring delivery or collection does not exceed 15 days from the order confirmation and invoice issuance.
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Important Notes:
- Non-returnable Products:
Some products may not be returnable or exchangeable due to hygiene or safety reasons, such as underwear or used products.
- Warranty:
If the product is under warranty, please refer to the warranty terms for the product.
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- How to Submit an Exchange or Return Request:
1 - Contact the customer service team via:
Email: [email protected]
Phone or WhatsApp: +966539353596
2 - Provide the order details, invoice number, and pictures showing the product"s condition.
3 - You will be contacted to complete the process as soon as possible.
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Thank you for choosing FarisStore.com, we always strive to meet your needs in the best possible way!